Apartment living should feel easy. Whether you’re brand new to apartment life or you’ve been renting for years, questions are bound to pop up. The best part? You have a dedicated team right here to help. Here are the most common questions from our residents, along with how we’ve made getting answers simple.

How Do I Submit a Service Request?

• The Fastest Way: Log in to www.MyCamden.com.

• Other Options: Text, email, call, or visit the office. We’re happy to help you log it.

Maintenance Emergencies: Rest assured, our team is on call 24/7 for any urgent maintenance needs, day or night.

Photo Courtesy of Camden

How Do I Retrieve Deliveries?

Your deliveries are handled with care while you’re away. Depending on your specific community's set-up, carriers will either:

• Deliver directly to your apartment door.

• Secure your items in a dedicated package room or smart locker system.

Check with your front office to see which system your community uses for 24/7, stress-free retrieval.

Can I Pay Rent Online?

Absolutely! Paying online at www.MyCamden.com is the simplest way to pay your rent and view your balance. Through the resident portal, you can:

• Pay securely with your preferred method.

• Set up Autopay so you don't have to worry about missing a due date.

• View your payment history.

• Get an e-receipt sent to your inbox as soon as you pay.

Will My Apartment Require Renters Insurance?

Protecting your belongings is essential, and with eRenterPlan, getting covered is simple. As a Camden resident, you’re already pre-approved, so there are no lengthy applications or waiting periods. Sign up online in seconds, and your policy is automatically emailed to the leasing office, no forwarding or printing required.

Does My Apartment Include Pest Control?

Yes, we provide weekly preventative pest control services. If you would like to be added to the schedule, just contact the leasing office, and we’ll take care of it for you.

Are Pets Welcome?

Absolutely, pets are family! Most Camden communities are pet-friendly, typically allowing up to three pets per apartment with no weight restrictions, though breed restrictions do apply. Since every community is a little different, feel free to check in with the leasing office.

Photo Courtesy of Camden Vanderbilt in Houston, TX

What If I Need to Cancel My Lease or Want to Transfer to Another Camden Community?

No worries, life changes, and we’re here to help make transitions easier. Camden offers a resident transfer program that gives you the flexibility to move to another Camden community if your lifestyle or location needs change.

To take advantage of a transfer, you’ll need to have lived in your current apartment for at least 90 days, provide a written 30-day notice, and contact your leasing office for approval. If you need to cancel your lease entirely, most Camden communities require a 60-day notice and a one-month rent cancellation fee.

We’re here to make things easy. If there’s anything else you need to know, just ask; we’ve got you covered.

If you are interested in renter-friendly apartment decorating ideas, make sure to read Renter-Friendly Apartment Decorating Ideas.