Purpose of this Policy.
Compliance with the Law.
Personal Information and Other Information.
In the course of your use of the Sites, you may voluntarily share personal information about yourself with us in a number of ways. You may provide personal information to us on applications or other forms when communicating or transacting with us in writing, electronically, or by phone, and through requests for forms or literature in connection with your renting of a Camden apartment. If you register to use certain services available through the Sites using login credentials from an account you have with a third-party, such as a Facebook or Google account, you give us express permission to receive data from such third party. This personal information may include, but is not limited to, your name, address, telephone number, e-mail address, social security number, driver’s license number, bank account information, gender, marital status, employment history, income, assets, credit score, credit history, lines of credit information, property you currently own or rent, the size of your household, and date of birth (collectively, “Personal Information”).
When you visit the Sites, we also collect technical and usage information that does not identify you personally (“Other Information”), including information about your computer and Internet connection such as the IP address of your computer and/or Internet service provider, the date and time you access the Sites, the Internet address of websites from which you linked to our Sites, the type of device, browser and operating system you are using, and your movements and preferences on our Sites.
Use of Personal Information.
We may use your Personal Information in connection with certain aspects of our business. For example, we may use Personal Information to contact you in response to your inquiries, comments and suggestions; to contact you otherwise when we deem appropriate; for the specific purpose for which it was volunteered (for example, to receive newsletters or updates from us, etc.); to track our visitors’ use of the Sites for internal market research; to improve the Sites and the services we promote or provide through the Sites or through other means; to customize the content and/or layout of our Sites for each individual visitor; to ask for your participation in brief surveys; to complete any purchases or other transactions you may perform through the Sites; to notify visitors about updates to the Sites or services; to notify you about promotions, special offers, etc., regarding products and services provided by Camden; as required by law or regulation, or as requested by government authorities; for our internal business purposes or to otherwise manage your relationship with Camden.
You may choose to opt out of receiving future marketing or promotional email messages from us. Each such email sent by us contains an “unsubscribe,” “opt- out”, or similar link with instructions on how to remove yourself from the applicable email list. Please note that if you are a current resident of one of our communities, and you opt out of receiving marketing or promotional emails from us, you will continue to receive emails from us regarding operational issues surrounding your apartment, your lease, and/or your community. Additionally, we may always email you in response to your correspondence or in connection with any other transactions you have entered into with us.
We may use Other Information, which does not identify you personally, for any reason we deem appropriate, including for purposes of administering, protecting and improving our Sites and systems, to better understand the preferences of our Site visitors, to identify server problems, to compile aggregated statistics about Site usage, and to help personalize your experience on our Sites. We and our service providers may use the IP address of your device to approximate your general physical location such as city and state for purposes such as providing information on local promotions and events.
Sharing Personal Information.
We do not sell your Personal Information to third parties, or disclose your Personal Information to third parties for their marketing purposes.
We may share Personal Information: to other companies within the Camden group to better serve your needs; to our service providers (such as our customer support specialists, email campaign providers, and payment processors), who are only permitted to use the information to provide services to us and you; as required by law or legal proceeding or to protect our or others’ legal rights; and in connection with an acquisition, merger, sale, or other transfer of all or any portion of our business.
We may share Other Information (which does not identify you personally) with any party for any purpose we deem appropriate.
Third Party Analytics Services.
We may use third party analytics services. Currently, we use the analytics services of Mixpanel, Inc. and Lucky Orange.
Mixpanel’s analytics services allow us to learn how you use our services by giving us the ability to collect information based on your interaction with our services. Mixpanel does this in part using a first party cookie placed on your device from Mixpanel’s server. Some information is automatically collected from or about you when you use our services. The Mixpanel analytics services may also by default collect the following from your usage of our services: the time of an event, how you came to the Sites, what search engine and search keywords you may have used to get to our Sites, information about the device you are on such as your operating system, and browser, as well as your city/country location, and tokens and IDs for push notifications. In addition, Mixpanel may collect on our behalf data such as your IP addresses, user names, real names, email addresses and other custom properties. The emails we send to you through Mixpanel’s services may contain web beacons to track on our behalf when you open and act upon such emails.
The Lucky Orange analytics system helps improve usability and the customer experience on our Sites. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on our Sites. You can choose to disable the Lucky Orange Service by clicking on the opt-out option at http://www.luckyorange.com/privacy.php.
We treat Personal Information as confidential and recognize the importance of protecting access to it. We restrict access to Personal Information about you to only those employees who need to know that information to provide products or services to you. We maintain commercially reasonable physical, electronic, and procedural safeguards to guard your Personal Information. While our security measures are intended to protect your Personal Information, the complete security of any transmission over the public internet cannot be guaranteed.
How to Contact Us.
Third Party Websites.
The Sites are not directed at or intended to be used by children, and Camden will not intentionally collect or maintain Personal Information about anyone under the age of 13. If we discover that we have collected Personal Information about anyone under the age of 13, we will take reasonable steps to promptly delete such information from our systems.
OUR DOORS ARE OPEN
At Camden, taking care of people has always been our highest priority. As an equal housing opportunity company, Camden provides housing opportunities to all persons, regardless of their race, color, national origin, religion, sex, physical or mental disability, familial status, or any other classification protected by federal, state, or local law. Camden endeavors to create and offer unique housing options that appeal to a wide range of home seekers. We provide multifamily homes for nearly 100,000 people, and all of our homes are available on an equal opportunity basis. Camden treats every resident in every community with respect, and provides Living Excellence for all. We hope that you will choose to call one of our beautiful Camden communities home.