Purpose of this Notice
Compliance with the Law
Personal Information and Other Information
In the course of your use of the Sites, you may voluntarily share personal information about yourself with us in several ways. You may provide personal information to us on applications or other forms when communicating or transacting with us in writing, electronically, or by phone, and through requests for forms or literature in connection with your renting a Camden apartment. This personal information may include, but is not limited to, your name, address, telephone number, e-mail address, social security number, driver’s license number, bank account information, gender, marital status, employment history, income, assets, credit score, credit history, lines of credit information, property you currently own or rent, the size of your household, and date of birth (collectively, “Personal Information”). If you register to use certain services available through the Sites using login credentials from an account you have with a third-party, such as a Facebook or Google account, you give us express permission to receive certain Personal Information from such third party, which may include (but is not limited to) your name, address, telephone number, and e-mail address.
When you visit the Sites, we also collect technical and usage information that does not identify you personally (“Other Information”), including information about your computer and Internet connection such as the IP address of your computer and/or Internet service provider, the date and time you access the Sites, the Internet address of websites from which you linked to our Sites, the type of device, browser and operating system you are using, and your movements and preferences on our Sites.
Use of Personal Information
We may use your Personal Information in connection with certain aspects of our business. For example, we may use Personal Information to contact you in response to your inquiries, comments and suggestions; to contact you otherwise when we deem appropriate; for the specific purpose for which it was volunteered (for example, to receive pricing quotes, surveys, blog updates, etc.); to track our visitors’ use of the Sites for internal market research; to improve the Sites and the services we promote or provide through the Sites or through other means; to customize the content and/or layout of our Sites for each individual visitor; to ask for your participation in brief surveys; to complete any purchases or other transactions you may perform through the Sites; to notify visitors about updates to the Sites or services; to notify you about promotions, special offers, etc., regarding products and services provided by Camden; as required by law or regulation, or as requested by government authorities; for our internal business purposes or to otherwise manage your relationship with Camden.
You may choose to opt out of receiving future marketing or promotional email messages from us. Each such email (excluding non-promotional communications, such as those responding to your specific inquiries or related to your rental with us) sent by us contains an “unsubscribe,” “opt- out”, or similar link with instructions on how to remove yourself from the applicable email list. Please note that if you are a current resident of one of our communities, and you opt out of receiving marketing or promotional emails from us, you will continue to receive emails from us regarding operational issues surrounding your apartment, your lease, and/or your community. Additionally, we may always email you in response to your correspondence or in connection with any other transactions you have with us.
We may use Other Information, which does not identify you personally, for any reason we deem appropriate, including for purposes of administering, protecting and improving our Sites and systems, to better understand the preferences of our Site visitors, to identify server problems, to compile aggregated statistics about Site usage, and to help personalize your experience on our Sites. We and our service providers may use the IP address of your device to approximate your general physical location such as city and state for purposes such as providing information on local promotions and events.
Sharing Personal Information
We do not sell your Personal Information to third parties or disclose your Personal Information to third parties for their marketing purposes, except as set forth herein.
We may share Personal Information: to other companies within the Camden group to better serve your needs; to our service providers (such as our customer support specialists, survey and other email campaign providers, payment processors, cable provider, etc.), who are only permitted to use the information to provide services to us and you; as required by law or legal proceeding or to protect our or others’ legal rights; and in connection with an acquisition, merger, sale, or other transfer of all or any portion of our business. Additionally, we may share Personal Information with optional service providers that may be of interest to you as a resident of a Camden property, such as renter’s insurance providers and concierge, dog-walking, or other service providers.
We may share Other Information (which does not identify you personally) with any party for any purpose we deem appropriate.
Certain of our service providers (Google, Bing, and Facebook) use retargeting cookies to collect Other Information about you (including the pages and content you view, the date and time of such views, and location information associated with your IP address). These retargeting cookies allow us to serve you more relevant advertisements. To opt-out or otherwise adjust settings related to these retargeting services and cookies, users can visit Google, Bing, and Facebook.
Third Party Analytics Services
We may use third party analytics services. Currently, we use the analytics services of Google Analytics, SendGrid, SiteImprove, RealPage, and Lucky Orange.
We use Google Analytics to better understand the behavior of visitors to our websites. This includes, but is not limited to, age, gender, location information associated with your IP address, pages viewed on the Sites, length of time on the Sites, browser used to access the sites, and device used to access the Sites. The information collected does not personally or directly identify you. To learn more about how Google uses data when you visit our Sites please visit https://policies.google.com/technologies/partner-sites. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out page.
We use SendGrid to send registration emails for the account creation process on CamdenLiving.com, and to send users quotes generated through the Site. You can choose to opt-out of further SendGrid communication from CamdenLiving.com by clicking on the unsubscribe/opt-out message at the bottom of such emails.
We use SiteImprove to collect metrics and optimize our Sites including with regards to Site accessibility, search engine optimization, content quality, brand compliance, and more.
We use the RealPage platform as our property management software, and thus store and process Personal Information shared with us by prospective renters and residents of Camden properties through that platform to run analytics and conduct our operations. To learn more about the RealPage platform and the information collected, please visit https://www.realpage.com/privacy-policy/.
We use Funnel as a supplement to our property management software to store and process Personal Information shared with us by prospective residents for communication purposes, analytics, and conducting our operations. To learn more about the Funnel platform and the information collected, please visit https://funnelleasing.com/privacy-policy/.
The Lucky Orange analytics system helps improve usability and the customer experience on our Sites. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on our Sites. You can choose to disable the Lucky Orange Service by clicking on the opt-out option at http://www.luckyorange.com/privacy.php.
California law entitles California residents to certain additional protections regarding Personal Information. The contents of this section apply only to California residents and the Personal Information regarding them. For purposes of this section alone, “Personal Information” means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
California residents have the right to request:
information regarding their Personal Information we have collected (the categories of Personal Information we have collected, the source of such information, and how we have used such information);
a description of whether we have disclosed their Personal Information to third parties, and if so what categories of information we have disclosed, and what categories of third parties we have disclosed it to);
a copy of their Personal Information collected by us in the past 12 months;
that their Personal Information be deleted.
To make such a request, follow this link.
California residents also have the right to request that their Personal Information not be sold to third parties. You may request to be opted-out of the sale of your Personal Information by following this link: Do Not Sell My Personal Information.
We may require verification of your identity before further processing any request. In certain instances, we may be permitted by law to decline some or all of such request.
We treat Personal Information as confidential and recognize the importance of protecting access to it. We restrict access to Personal Information about you to only those employees who need to know that information to provide products or services to you. We maintain commercially reasonable physical, electronic, and procedural safeguards to guard your Personal Information. While our security measures are intended to protect your Personal Information, the complete security of any transmission over the public internet cannot be guaranteed.
How to Contact Us
Third Party Websites
The Sites are not directed at or intended to be used by children, and Camden will not intentionally collect or maintain Personal Information about anyone under the age of 13, except for information provided by the relevant parent(s) or guardian(s). If we discover that we have collected any other Personal Information about anyone under the age of 13, we will take reasonable steps to promptly delete such information from our systems.
Our Doors Are Open
At Camden, taking care of people has always been our highest priority. As an equal housing opportunity company, Camden provides housing opportunities to all persons, regardless of their race, color, national origin, religion, sex, physical or mental disability, familial status, or any other classification protected by federal, state, or local law. Camden endeavors to create and offer unique housing options that appeal to a wide range of home seekers. We provide multifamily homes for nearly 100,000 people, and all of our homes are available on an equal opportunity basis. Camden treats every resident in every community with respect and provides Living Excellence for all. We hope you will choose to call one of our beautiful Camden communities home.