through this portal, you can submit payments online 24/7 (you can do a one-time payment or set up recurring payments). Your monthly water bill will also be posted to your account ledger in this portal, and you can submit service requests online 24 hours a day. Now if you're submitting an emergency maintenance request (such as no heat, A/C, etc), I definitely recommend calling rather than submitting the request online. What other tips can we offer? If you have specific questions about how best to handle emergency or after-hours situations, call your office! They are always VERY glad to help and provide you with Living Excellence! :)